Saturday, August 27, 2011

Program Manager, Service Design and Management for The International Rescue Committee (IRC) PakSafe in Islamabad, Pakistan

Program Manager, Service Design and Management for The International Rescue Committee (IRC) PakSafe in Islamabad, Pakistan

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

Background:
PakSafe is an initiative of the Pakistan Humanitarian Forum (PHF) to establish an organization that provides critical environmental analysis to PHF members, so that they can make informed policy and operational decisions. PakSafe intends to achieve this through establishing an interactive platform that provides analysis on Pakistan’s environment as it relates to humanitarian policy and activities.

PakSafe and its products are predictive, enabling and innovative.

Scope of work:
The Program Manager is responsible, in coordination with the Director & PHF, for the design of the PakSafe platform and management of PakSafe’s delivery of analytical product on Pakistan environment (Security, Political, Environmental, etc.) to partners and members of PHF.

Responsibilities: Service Design & Management
  • Design the interactive platform for PakSafe analytical products.
  • Work closely with the PakSafe Analyst in data collection, management, analysis and product dissemination.
  • Design the service and ensure the quality of the product delivered through the platform
  • Develop and establish innovative PakSafe product modalities. Program Development
  • Develop PakSafe product delivery modalities, such as Twitter alerts, Whatsapp briefs, Podcasts and interactive conflict mapping with the support of PakSafe Director and Analyst.
  • Develops a funding and maintenance model for PakSafe platform amongst users, with the support of PHF Finance and Logistics
Enhance Usage
  • Ensure that the PakSafe platform and products best meets, and anticipates, the needs of PHF members.
  • Ensure the PakSafe platform and products are able to deal with the sensitivities and sustainability of the PakSafe – PHF relationship
  • Establish the capacity within PakSafe and PHF staff to independently maintain and enhance the PakSafe platform.
  • Build the capacity of PakSafe stakeholders in the use of the platform.
Technical Quality
  • Review all technical aspects of the PakSafe platform.
  • Ensure technical quality and accuracy of the PakSafe platform and products.
  • Act as technical point-of-contact between PHF/Stakeholders and PakSafe, and between PakSafe and IT support providers.
Coordination
  • Represent PakSafe to the PHF, Donors and other relevant stakeholders or partners as needed
REQUIREMENTS:
  • Masters level qualification in Communication, Service Design, Media or Information Technology or equivalent experience;
  • In lieu, Masters level in International Relations, Development or Security studies with strong personal and professional experience in social media;
  • 3 years of experience in designing and managing information technology based communications (websites, multimedia briefings etc.);
  • Strong knowledge of security, political or humanitarian field;
  • Strong leadership, management, planning, analytical, interpersonal, and communication skills;
  • Ability to live and work in stressful and insecure environment;
  • Able to work under pressure and good at timely decision making;
  • Excellent written and spoken English;
  • Competent in a range of information technologies such as Pod-casts, computer base mapping, web design, social media, etc.;
  • Knowledge and/or experience in conflict management, protection, or other related field;
  • Excellent professional approach and strong team building skills;
  • Excellent understanding of confidentiality and handling sensitive information;
  • Strong coordination and representation skills;
  • Appreciative of cultural diversity;
  • A sense of humour is mandatory.
Specific Security Situation/Housing:
The security situation in Pakistan remains fluid and unpredictable. Candidates may expect periods of insecurity, periodic suspensions of, or restrictions in, program operation and/or field travel, and high levels of volatility in the operating environment. The position is based out of Islamabad, which currently faces tension but lower levels of insecurity. Portions of the city and its environs remain restricted in terms of access for international staff.

This is an unaccompanied post. Candidates can expect to live in shared housing, which is generally of high standard, according to the IRC Pakistan housing policy

Please apply online: www.ircjobs.org or http://goo.gl/cmpTU