PRACTICE AREA: Administration
GRADE: 7
LOCATION: Arlington, VA
Position Summary: The Help Desk Associate supports the IT Department with first level response effort for hardware, software, and database technical assistance to the Counterpart staff.
Key Areas of Responsibility
- Assist with a broad range of basic system and application support activities that includes installations, configurations and maintenance of desktop and server hardware, software, components and the network infrastructure;
- Supports the IT Department with first level of response for reported hardware issues. As assigned, responsible for gathering pertinent information identifying the user’s system functionality issues required for technical assessment of network access or application software problems;
- Trouble shooting system and user errors with printers, and monitors. Support computer upgrades and repairs including motherboards, memory, hard and floppy drives, power supplies and modems. Set up and maintain network assignment of printers;
- Required to document incoming Help Desk calls and monitor the progress of outstanding requests, making certain that all requests have up to date outcomes;
- Perform set up of new systems, including the installation of all system and application software. Provides assistance and training in the use of Windows XP Windows 7, MS Outlook 2007 and 2010, use of Cisco IP Phone system;
- Prepares new laptops for deployment, provides user training on laptops
- Support of the office copiers
- Interfacing with vendors for support
- B.A. in Computer Engineering or related field.
- Excellent communication and interpersonal skills.
- Knowledge of Windows XP, Windows 7, and MS Office 2007 and 2010.
- Language in addition to English is desirable.
- Should have some knowledge about Windows Server 2003/2008
- Working knowledge of SharePoint is desireable.
